FAQ

Does keeping my car professionally washed help retain the value?
Appearance is the first thing people look for in a used car. If a car's finish turns buyers off, it's virtually impossible to get a good price - no matter how well the car runs. Used car managers agree. When they have two identical cars, both mechanically fit and comparably equipped, appearance really makes the difference. The car, which is noticeably rusted, dull and spotty, will sell for significantly less than the same car with tha showroom finish. So proper care of the car's appearance will defiantly pay off.

Why doesn't my car get the same shine when I wash it myself?
Household detergents even "mild" diswashing soaps are designed to work in hot water and cut through grease. Household detergents can strip away wax, leaving your paint unprotected. Professional car washes, like Magic Wash, use specially formulated chemicals to remove tough dirt and grime. These products were made for only one purpose in mind, to make your car look great.

How often should I wash my car in cold weather?
It depends. If your car is exposed to corrosive materials like salt, sand and industrial fallout, it should be washed often, some times as much as twice a week The same goes for vehicles in areas with high humidity. Moisture attracts contaminants and promotes a variety of chemical reactions that can destroy your car's finish. Frequent washing is essential to the life of your car's chrome and painted surfaces.

In seasons or climates less conductive to corrosion, a wash every two weeks should be adequate. In areas with acid rain, a wash every ten days is advised. Of course, these estimates may vary depending upon whether your car is kept in a garage or out in the elements.

Does waxing really make a difference?
Waxes and polishes serve three primary purposes:

  • Improving the shine
  • Cleaning a car's finish
  • Protecting a car's surface against environmental damage
Most waxes and polishes contain very mild abrasives, chemical cleaning agents, lubricants and waxes. The cleaning agents remove surface oxidation and leave a high gloss. The clear film acts as a protective barrier for the car's surface. Regular cleaning and waxing reduces oxidation and provides a layer of protection to keep the finish looking new.

Will the wash bays accept dollar coins?
Yes, all of our Vacuums, Vendors, Self Serve Wash bay, as well as our touchless automatics will take the dollar coin, along with quarters.

Does the automatic machines accept credit cards?
Yes, customers may use credit cards, cash, tokenote coupons, or participate in the WashCard System.

What is a WashCard?
WashCard is a plastic card that can save you money on washes. By either setting up a WashCard account or purchasing a pre-paid WashCard you can get every 6th wash FREE! Pre-paid cards are available out of the vending machine. Call Dan at 608-695-3383 to set up a fleet account for your business today!

Do I Save Money by using a WashCard?
Yes, when you buy or recharge a WashCard online or at the vendor you will receive an additional 20% in services for being a loyal Magic Wash Customer. We thank you for your business.

Where can I use my WashCard?
The card will work at all touchless automatic bays, all self serve bays, vacuums, carpet shampooers & combo vacuums.

How can I buy a WashCard?
At each location we have a WashCard vender; you can use cash or a credit/debit card to purchase a WashCard right out of the vendor.

Can I recharge my WashCard?
Yes, when you recharge your WashCard either here online or at the vendor you will receive 20% bonus in services (i.e., you buy a WashCard for $40, we put $48 worth of value on your WashCard.

What do I do if I have a problem?
Stop by the office at the location you're at, see the attendant; we staff the wash during most peak times. If the attendant is unavailable, there is a comment box for you to use. If you need immediate assistance, please call our emergency number 608-695-3383. This number is posted in several places around the wash.

Do you offer fleet or business accounts?
Yes, however all fleet sizes are different, please call Dan @608-695-3383 to discuss what he can do for you.

Will all the machines take quarters?
Yes, all the machines will accept quarters. All machines will also accept the gold dollar coins.

Do you have hot water?
Yes, all self-serve bays have a hot water wash and all touchless automatics use a hot water presoak.

What size car, truck or van will fit in the wash bays?
Magic Wash can accommodate many sizes of vehicles, from a Mini Cooper to a Hummer. Our automatic car wash bays have a clearance of 90" (7 feet and 6 inches). The self-serve bays @ 4811 Plaum Rd are 12 feet in height and 7 feet in height at Middleton.

Is Magic Wash environmentally friendly?
Yes, washing your vehicle at home could send the water and chemicals into the street and down the storm drain which ultimately flow straight into our lakes. When you wash at Magic Wash the water and chemicals go to the Sanitary Treatment Plant for processing, keeping the lakes clean for all of us to enjoy.

How often should I wash my car?
We suggest 2-3 times a month and more often in the winter.

What are your hours?
We are open from 5am to midnight every day.

Does Magic Wash close if it rains?
No, we are open 365 days a year.

Can I wash my convertible at Magic Wash?
Yes, but you should be aware that our automatics use high pressure and if the top leaks the inside may get wet. The best way to check your top is simply to drive with the top and all windows up. If you hear a lot of wind noise the top is not water tight and will leak in the auto bay. For this we suggest you wash in one of the self serve bays where you can control the water flow.

Can I put wax on my convertible top?
Yes, in fact we recommend our triple shine wax for convertibles. When applied this wax will help condition your top and keep it from drying out.

My new car has a clear coat paint finish. Is it okay to wash at Magic Wash?
Yes, all our chemicals are formulated for new car finishes.